Return & Refund
Last Updated: March 2024
Thank you for shopping at Lolage Saraf! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please read our Return & Refund Policy carefully to understand your options.
Returns
You have [number] days from the date of delivery to initiate a return for eligible items. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please follow these steps:
- Contact our customer support team at [contact@lolagesarafh.com] to request a return authorization.
- Pack your item securely in the original packaging, along with any accessories or tags.
- Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs.
Once we receive your return and verify its eligibility, we will process your refund or store credit within 10 business days. Please note that shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that processing times may vary depending on your financial institution.
Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact@lolagesarafh.com] with details and photos of the issue. We will work with you to resolve the problem as quickly as possible, either by issuing a replacement or providing a refund.
Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at [contact@lolagesarafh.com]. Our customer support team is here to assist you.